I. REGULATIONS ON OBLIGATIONS OF THE SELLER AND BUYER
- Obligations of the Seller:
+ Advise and guide all information related to the product so that Buyers can understand and use the service.
+ Provide full product push to Buyer on time and quantity after Buyer has paid Seller in full.
+ Assist Buyers in solving complaints, questions and difficulties in the process of using the product.
+ Provide documents related to the Buyer's payment to the Seller such as receipts, invoices, ... with the total amount that the Buyer has placed in the month as requested.
- Obligations of the Buyer:
+ Comply with the processes and regulations related to the services specified by the Seller.
+ Pay the Seller the full amount of money according to the order together with the required documents and invoices (if any).
+ Support and provide complete information to Seller regarding transactions upon the Seller's request.
II. REFUND POLICY ON TRANSACTION
- For in-store purchases in case of an error, there is no replacement item, we will refund in cash.
- For Online transactions in case of refunding customers due to overpayment or customers no longer buying, we will transfer to a bank account agreed by both parties.
III. CLAIM HANDLING PROCEDURES
- Receive all customer complaints related to the use of the store's products.
- In all cases of warranty, return, you must go to our transaction locations for warranty procedures.
- Complaint settlement time is within 03 (three) working days from receipt of customer's complaint. In case of force majeure, the two sides will negotiate by themselves.
IV. INFORMATION STORE TIME
- Preserve and store customer transaction data within 06 months from the date of transaction.
- Retain documents related to customer complaints for 06 months from the date the inspection results are accepted by the customer.
V. REGULATIONS ON CONFIDENTIALITY
- Customer information when using the product on the Floordepot.vn website will be kept confidential and not disclosed your Personal Information to unrelated third parties without your consent. .
- Using personal information: In case of need, Floordepot.vn can use the Customer's information on the system to contact such as calling, sending mail, thank you letter, ...
- Share personal information: The Company commits not to disclose any of the Customer's information. Except for some necessary cases such as: when required by law agencies, in cases where we believe that it will help us protect our legitimate rights before the law, ...
VI. CONTACT INFORMATION
For all contact information, related comments, please contact the following address:
Ho Chi Minh City address: Room # 4109, Floor 41, Tower Park 7, Vinhomes Central Park, 720A Dien Bien Phu, Ward 22, Binh Thanh District, HCMC
Tel: (028) 3620 9917 - 0909808806
Sales Department: 0935688018